Christopher Dedeian

About

Background

I'm an IT Administrator with experience administering Microsoft 365 environments, supporting business technology operations, and improving workflows through practical technology solutions. My day-to-day spans Entra ID, Exchange Online, SharePoint Online, email security, identity administration, and endpoint operations across SMB and mid-market clients.

My background is in software engineering, and I spent my early career as a solutions engineer and business systems specialist — building serverless IoT data pipelines at a cloud startup, modernizing ERP and e-commerce systems for a wholesale business, and automating manufacturing workflows. That foundation shapes how I approach problems: methodically, with a bias toward automation, documentation, and long-term maintainability.

At a glance

FocusM365 · Identity · Endpoint & Security Ops
EnvironmentsMSP & in-house · SMB to mid-market
FoundationB.S. Software Engineering · scripting & automation
Based inGreater Los Angeles, CA

Experience

Where I've worked

A path from solutions engineering into hands-on IT administration and operations.

Help Desk Technician ICurrent

Nov 2025 — Present

Next Perimeter · Glendale, CA

Provide Tier 1–2 support across a portfolio of SMB and mid-market clients, supporting 1,000+ Windows and macOS endpoints through NinjaOne RMM and HaloPSA.
Administer Microsoft 365 across multiple client tenants — Entra ID, Exchange Online, and SharePoint Online — including identity & access management, mailbox administration, email security, and licensing.
Investigate identity and email security incidents with Huntress EDR/ITDR, responding to phishing campaigns, compromised accounts, and suspicious sign-ins through containment and identity remediation.
Administer RingCentral phone systems and conduct onsite infrastructure assessments and wireless deployments.

Information Technology Specialist

Apr 2025 — Oct 2025

SimplyRem · Burbank, CA

Provided Tier 1–2 support for hundreds of SMB clients in a break-fix environment, resolving Windows, hardware, printer, application, and peripheral issues remotely and onsite.
Performed workstation and printer deployments — configuring Windows, joining Active Directory domains, installing line-of-business apps, and migrating user data.
Troubleshot SMB network connectivity involving Zyxel equipment, wireless access points, VPNs, and ISP outages; administered Google Workspace provisioning and offboarding.
Built an RFID inventory tracking solution (Python, PHP, Redis, RFID hardware) automating inventory workflows for a wholesale client.

Business Systems & Technology Specialist

Oct 2019 — Apr 2025

Gianni Deloro · Burbank, CA

Initiated and led an ERP modernization project, replacing legacy accounting software and configuring the platform around real business processes.
Evaluated and implemented a cloud-based POS system — migrating inventory data, configuring payment hardware, and streamlining sales, inventory, repair, and tax workflows.
Designed, built, and managed a Shopify e-commerce platform ($100K+ annual revenue) — migrating catalogs from Etsy, configuring fulfillment, and training staff.
Supported daily technology operations, improving workflows through automation and process optimization.

IoT Solutions Engineer

Nov 2018 — Apr 2019

TensorIoT · Irvine, CA

Developed a Raspberry Pi provisioning workflow (Python & Bash) automating device onboarding, credential generation, and certificate provisioning into client AWS environments — reducing manual deployment effort by 85%.
Designed and implemented serverless IoT data pipelines using AWS IoT Core, Lambda, API Gateway, and DynamoDB to collect, process, and expose sensor telemetry for client dashboards.
Created technical architecture diagrams and presented system workflows to clients across edge devices, AWS services, and dashboards.

Projects

Featured work

Automation · IoT

RFID Inventory Tracking System

Designed and implemented an automated RFID-based inventory tracking solution for a wholesale client — integrating RFID hardware with a custom backend to automate inventory workflows and improve real-time visibility.

PythonPHPRedisRFID Hardware

Cloud · IoT

Serverless IoT Telemetry Pipeline

Built serverless IoT data pipelines collecting and exposing sensor telemetry across hundreds of devices, and automated Raspberry Pi device provisioning — reducing onboarding effort by 85%.

AWS IoT CoreLambdaAPI GatewayDynamoDBPython

Operations · Retail Systems

Cloud POS Implementation

Evaluated and implemented a cloud-based point-of-sale system — migrating inventory data, configuring payment hardware, and streamlining sales, inventory, repair order, and tax reporting workflows.

Cloud POSPayment HardwareInventory MigrationReporting

Coming Soon

Home Lab

Documentation and writeups from my home lab — covering network segmentation, virtualization, identity management, endpoint security, and sysadmin tooling.

ProxmoxActive DirectorypfSenseMore TBD

Background

At a glance

Where I've worked

Technical toolkit

Featured work

Credentials

Let's build something reliable.